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Podcast: Play in new window | Download ShareThis episode we discuss how to deal with frequent fliers or people that abuse our systems. How do we change it and how do we help them out? Featuring: Chris Montera Sean Caffrey Don Lundy
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Podcast: Play in new window | Download ShareThis episode we discuss the economy and how it is hitting the budgets of EMS Agencies for 2011. Featuring: Chris Montera Don Lundy Sean Caffrey Chris Cebollero Gary Wingrove
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Podcast: Play in new window | Download ShareThis week we discuss the role of EMS in health care reform and what the future of reimbursement and practice might look like. Featuring: Chris Montera J.B. Guiton Chris Cebollero Gary Wingrove
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Podcast: Play in new window | Download ShareWhat is Customer Service? Who is the customer? How can you change the culture in your organization to give us customer service? What makes for good customer service and who is your customer as a Leader? Featuring: Chris Montera Don Lundy J.B. Guiton Chris Cebollero Anne Clouatre
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Podcast: Play in new window | Download ShareThis week we discuss the American Ambulance Association Stars of Life and the NAEMT EMS Day on the Hill. We also meet some new leaders on the podcast. Featuring: Chris Montera Don Lundy Nick Boukas Gary Wingrove
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Podcast: Play in new window | Download ShareThis week Skip and I talk about the time crunch that Leadership is. How much is too much? When is should you stop doing things? How do you delegate. We would really appreciate your feedback on this episode. Featuring: Chris Montera Skip Kirkwood
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Podcast: Play in new window | Download ShareThis week we talk with Mic Gunderson about the National Fire Academy EMS Leader Course. Pardon my cough. I was not feeling great and forgot to mute my microphone. Featuring: Chris Montera Mic Gunderson
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Podcast: Play in new window | Download ShareThis episode we talk with Daniel Patterson about his role at the University of Pittsburg and the research they are embarking on in EMS. Featuring: Chris Montera Aarron Reinert Sean Caffrey Daniel Patterson
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Podcast: Play in new window | Download ShareThis week we discuss nothing in particular as we come back from Hiatus. This season of EMS Leadership is going to be great. We introduce our new Management book club. Please start reading Good to Great by Jim Collins Also learn why Aarron and Skip are throwing down! [...]
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Podcast: Play in new window | Download ShareThis week we discuss the EMS Expo, NEMSMA, and systems coming together in New Hampshire. Featuring: Chris Montera Gary Wingrove Skip Kirkwood
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