This episode we talk with Daniel Patterson about his role at the University of Pittsburg and the research they are embarking on in EMS.

Featuring:
Chris Montera
Aarron Reinert
Sean Caffrey
Daniel Patterson

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This week we discuss nothing in particular as we come back from Hiatus. This season of EMS Leadership is going to be great. We introduce our new Management book club. Please start reading Good to Great by Jim Collins
Also learn why Aarron and Skip are throwing down!

Featuring:
Chris Montera
Skip Kirkwood
Gary Wingrove
Aarron Reinert
Nick Nudell
Kyle David Bates

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This week we discuss the EMS Expo, NEMSMA, and systems coming together in New Hampshire.

Featuring:
Chris Montera
Gary Wingrove
Skip Kirkwood

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This week we bring you an episode we recorded from EMS Expo with Skip Kirkwood and Carissa O’Brien on EMS System Development. This is a fun show since it was live in front of an audience.

Featuring:
Chris Montera
Skip Kirkwood
Carissa O’Brien

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This week we start a series on Six Sigma and how you can incorporate it into an EMS agency of any size and how it will help you in the long run.

Topics include:
- The quality police model – how the traditional chart review model for improving EMS care come to be; and why it is fundamentally flawed
- The industrial quality model – how does it differ from the healthcare/EMS quality police model
- Six Sigma – how does it differ from the industrial quality model
- How should an organization go about implementing Six Sigma?
- Where to get training and more information Six Sigma for Dummies
General website – www.onlineips.com/publicsafety
For our classes – www.onlineips.com/publicsafety/classes
For the ZOLL-IPS webinars -
http://www.onlineips.com/publicsafety/classes/zollipswebinars.html,

Business Schools or Engineering Schools at University level
Mathematical: 3.4 errors or less out of 1 million opportunities
Practical: Philosophy and approach on how to make processes work better

Featuring:
Chris Montera
Mic Gunderson

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This week we talk about how to lobby and how to get started talking to the people that make decisions. It is a way for us to get our voices heard at a local, state and national level.
Aarron’s Six Sigma thingy that got him banned on flights

Featuring:
Chris Montera
Aarron Reinert
Greg Friese
Gary Wingrove
Skip Kirkwood

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This week we continue our discussions on hiring and talk about the differences in Generations.

Featuring:
Chris Montera
Aarron Rienert
Skip Kirkwood

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This week we continue a discussion from EMS Garage about Drug Testing and how to do it. What are some of the important things to remember when hiring or you suspect drug abuse by an employee?

Featuring:
Chris Montera
Gary Wingrove
Skip Kirkwood

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This week we have a great cast of industry experts to talk about Hiring the Right Candidate and the Interview process. This is part 2 of our series. Where else are you going to get free advice you can trust? Steve and Roberta hit a home run with this episode.

Featuring:
Chris Montera
Steve Wirth, Esq PWW, LLC
Roberta Jackson NAVNYC.com
Aarron Reinert
Gary Wingrove

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This week we start a multipart series on Hiring the right people in EMS. This week we talk about what to look for and the type of questions to ask.

Featuring:
Chris Montera
Aarron Reinert
Nick Nudell
Greg Friese

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This week we discuss Skip’s favorite topic. Is EMS Public Safety, Public Health or something else. You be the judge.

Featuring:
Gary Wingrove
Skip Kirkwood
Buck Feris

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This week on the EMS Leadership I talk with Skip Kirkwood about the National EMS Management Association (NEMSMA)

Join the NEMSMA Listserve Free
Join NEMSMA

We delve into what is missing in EMS Leadership and how NEMSMA can make that happen.

Featuring:
Chris Montera
Skip Kirkwood

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This week we discuss the book “People Care” with Mr. Thom Dick. I so respect Thom for his gentle and great way of speaking and delivering the message.

Featuring:
Chris Montera
Thom Dick
Gary Wingrove
John Bignell

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This week we get the scoop and the insight from the EMS Chiefs of Canada Conference where Skip and Rob attended. We also finish the discussion from last week over what we should be called in the new alphabet soup.

Featuring:
Chris Montera
Rob Theriault
Skip Kirkwood
Buck Feris

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This week we discuss the new national scope of practice and how we are changing the EMT – B, EMT – I and EMT – P to EMT, AEMT, and Paramedic. We discuss how the model is the floor not the ceiling. We should all be called Paramedic.

Featuring:
Chris Montera
Gary Wingrove
Thom Dick
Buck Feris
Pat Songer
Skip Kirkwood

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This week we discuss what makes a leader. What does it really take? What qualities should we look for? What is the ideal person? This week we also diverge from the normal format and have people that aren’t leaders in EMS talk about leadership qualities.

Featuring:
Chris Montera
Buck Feris
Nick Nudell
Fergis McLiegh

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This week we finish our brief series on CQI and it quickly evolves into a case for more than just looking at outcome data but looking at the entire organization. We really find out by the end that it is Customer Service that we should be measuring.

Featuring:
Chris Montera
Skip Kirkwood
Brendan Kearney

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This week we discuss Quality in EMS and what describes quality. Is it CQI QA? what is it?

Featuring:
Chris Montera
Brendan Kearney
Skip Kirkwood
Buck Feris
Will Dunn
Gary Wingrove
Aarron Reinert

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This week we try to get hate mail for Aarron.  (don’t tell him) We also talk about what it will take to get the wages up for EMS and what services are paying.  Perhaps pay issues are regional?

Featuring:
Chris Montera
Gary Wingrove
Skip Kirkwood

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